In line with our commitment to modernization and accessibility, the municipality has introduced a one-stop digital platform where residents can conveniently interact with municipal services anytime, anywhere. This milestone achievement is part of the Smart Rustenburg initiative, which aims to enhance transparency, efficiency, and citizen engagement through technology.

Key Features of the Portal:

• Pay Bills Online: Secure payment options for electricity, water, and property rates.

• Report Service Issues: Submit and track complaints or service requests in real-time.

• View Updates: Stay informed on power outages, water levels, and community news.

• Download Documents: Access official forms, press releases, and municipal notices instantly.

Why This Matters:

For years, residents have faced challenges such as long queues and limited service hours. The Digital Citizen Portal eliminates these barriers by providing a streamlined, mobile-friendly platform that saves time and reduces administrative overhead.

Impact So Far:

• Over 10,000 residents registered in the first two weeks.

• Average service resolution time reduced by 35%.

• Significant increase in citizen satisfaction ratings, based on recent feedback surveys.

Looking Ahead:

Future updates will include features like live chat support, integration with smart meters, and personalized dashboards for businesses and homeowners. Rustenburg is proud to be among the first municipalities in South Africa to take this transformative step toward a truly digital city.